1.1 Customer is entitled to withdraw from the purchase agreement , without penalty and without the need to give any explanation, within 7 (seven) days after the date of delivery of the products, the only exception if the order has been delivered and you deny to pay the taxes according to the legislation of your country, we are obliged to withhold the return charges from the amount paid to the Rasario. Final Sale: products purchased on final sale (as further described below) are not eligible for return or a refund.
1.2 Customer may exercise the right of withdrawal set forth in art. 1.1 above by filling in the specific online return form, (ii) by filling paper return form, or (iii) by an unequivocal written communication to the address indicated in the return form included in the package of the delivered products (each one hereinafter the “Return Form”). RASARIO will confirm that the Return Form has been properly received by sending an email message to the address notified by the Customer.
1.3 In the event of withdrawal, Customer shall dispatch the goods back to RASARIO within 7 (seven) days after the date on which the above notice was submitted, following, at his/her discretion, one of the following modalities:
Send the product/s to be given back to the address expressly referred to in the Return Form by means of the courier indicated by RASARIO in the Return Form.
Send of the product/s to be given back to the address expressly referred to in the Return Form by means of the courier chosen by the Customer (in such event, the costs for the redelivery will be on the Customer's exclusive account);
Redelivery to the address expressly referred to in the Return Form (the Customer will give back the product/s along with the Return Form and one identity document).
1.4 The product must be given back along with the original packaging (including the packaging materials and the documents, if any, accessories, labels, identification tags, seals, etc.) and it is to be carefully stored and used only for the time strictly necessary to verify its nature, specifications and size, and must show no signs of wear or dirt, as indicated below:
- The right of withdrawal may be exercised only with respect to the entire purchased product, partial withdrawals (accessories, complements, etc.) are not permitted;
- The transit of the product/s, until the Customer receives confirmation that the product has been properly returned and delivered to RASARIO, shall be at the Customer's exclusive responsibility for the cases indicated under points 1.3.2 , 1.3.3. and 1.3.4. Therefore, if the product has been damaged during transit, RASARIO, shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the product will be made available to Customer and the withdrawal notice will be cancelled;
- RASARIO, accepts no responsibility for products damaged, stolen or lost while in transit, or, in any case, in relation to their shipping, whenever the shipping back to RASARIO, is processed according to one of the modalities indicated under points 1.3.2, 1.3.3 and 1.3.4.
1.5 RASARIO shall refund to the Customer the whole amount already paid by the latter, within 14 (fourteen) days from the date of the withdrawal. RASARIO may withhold the refund until the returned product is properly received by RASARIO or until Customer demonstrates that the product has been correctly returned, whichever is earlier.
1.6 Once the products are received, RASARIO will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned above. By the same mail, RASARIO shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the products sent back to him/her in the same conditions in which they were returned to RASARIO.
1.7 In the event that the right of withdrawal is forfeited (for example when the product is returned damaged when the same has been sent through a courier chosen by the Customer), RASARIO shall send back to Customer the purchased product, charging the latter with the relevant shipping costs and, if already refunded, the price of the product.
1.8 RASARIO do not offer exchanges. If you would like a different size or model, please use our return service for the incorrect items and place a new order for the right ones.
LEGAL WARRANTY FOR LACK OF CONFORMITY
1.9 RASARIO shall be liable to the Customer for any lack of conformity that exists at the time the product is delivered. At the time of delivery, the Customer is required to check the product in order to ascertain that it conforms with the product ordered and that it does not show any defects. The Customer shall inform RASARIO of the existence of any such lack of conformity within a period of 7 (seven) days from the day when the Customer detected the lack of conformity.
1.10 Any action by the Customer for lack of conformity shall be brought within a period of 2 (two) month from the day the lack of conformity was detected, although that period cannot expire before the end of the above mentioned 2 (two) month period.