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Return policy

 

We hope you are happy with your RASARIO purchase. If you would like to return an item, please follow the instructions below.

1. Return Period

You may request a return within 7 days of receiving your order.


To start a return, please contact us via WhatsApp at +1 (838) 200-9043. Once your return has been approved, we will send you the return documents and shipping instructions.


Please do not send your order back without prior confirmation from RASARIO.

 
2. Items That Cannot Be Returned

We do not accept returns of:

  • items from the BRIDAL collection;

  • made-to-order dresses from previous collections;

  • items that have been altered or tailored;

  • items marked as Final Sale.


Items from current collections may be returned unless otherwise stated on the product page.


3. Exchanges

We do not offer direct exchanges.


To order a different size or style, please return the original item and place a new order.


4. Return Conditions

Returned items must be:

  • unworn and unused;

  • free from stains, odors, damage, alterations, or other signs of wear;

  • returned with all original labels, tags, seals, accessories, and documents;

  • securely packed, preferably in the original packaging.


The item may only be handled or tried on to the extent necessary to check its size, fit, and characteristics.


Incomplete items or individual components cannot be returned separately.


5. How to Return Your Order

After your return request has been approved, RASARIO will provide the return documents and shipping instructions.


You may use a courier service of your choice. We kindly recommend using UPS or another reliable tracked delivery service.


Please:

  1. Complete and sign the Return Form.

  2. Place the Return Form inside the package.

  3. Pack the item securely.

  4. Send the item within 7 days of receiving our return confirmation.

  5. Use a tracked delivery service.

  6. Declare the same item value as shown on the original invoice.

  7. Share the tracking number with RASARIO after the parcel has been dispatched.


Returns without a completed and signed Return Form will not be accepted.


6. Return Address


Orucreis Mah, Tekstilkent Cad.
Tekstilkent G1 Block
Outside Door 10AB, Inside Door No. 2024
Esenler, Istanbul 34
Türkiye


Recipient: Hakan Karagöl
Telephone: +90 533 734 17 38
Email: z.resulova@therasario.com


Please use this address only after your return has been approved by RASARIO.


7. Return Shipping Costs

Return shipping costs are paid by the Customer.


RASARIO will cover the return shipping costs only if:

  • the item is defective; or

  • you received an incorrect item.


Original delivery charges, customs duties, taxes, and other import fees are non-refundable, unless otherwise required by applicable law.


If you refuse delivery because you do not wish to pay applicable customs duties, taxes, or import charges, the cost of returning the parcel may be deducted from your refund.


8. Responsibility for the Return Shipment

The Customer is responsible for the returned item until it has been received by RASARIO.


RASARIO is not responsible for items that are lost, stolen, or damaged during return transportation.


We recommend using a reliable tracked delivery service and retaining proof of shipment until your return has been completed.


If the parcel is damaged in transit, you may need to submit a claim directly to the courier. The return may be rejected if the item reaches us in an unacceptable condition.


9. Inspection and Refund

All returned items are inspected upon arrival.


If the item meets the return conditions, the approved refund will be issued within 10 days after the item has been received and inspected.


The refund will be made to the original payment method. Additional processing time may be required by your bank or payment provider.


If the item does not meet the return conditions, we may:

  • reduce the refund to reflect the item’s loss in value; or

  • offer to send the item back to you at your expense.


We will notify you by email before making any deduction.


10. Incorrect or Defective Items

Please inspect your order upon delivery.


If you receive an incorrect or defective item, contact us without undue delay and provide photographs showing the issue. RASARIO will review your request and provide further instructions.