Return policy

1. Right of Withdrawal. Customer is entitled to withdraw the Goods without penalty and without the need to give any explanation, within 14 days after the date of delivery of the Goods. To speed up the processing of the return, please contact us in advance via WhatsApp at +1 (838) 200 9043

2. Non-Refundable. The below mentioned Goods are not eligible for return or a refund:

• Goods of the BRIDAL line, or

• Dresses from previous collections that were made to order for the customer, (current collections comply with the return policy), or

• Goods that have been adjusted to fit the figure,

• Goods purchased at the final sale.

3. Goods Exchange. The Seller do not offer exchanges. If you would like a different size or model, please use our return service for the incorrect items and place a new order for the right ones.

4. Refusal to Receive. When the Customer denies to pay the taxes according to the legislation of his country for delivered Order, the Seller is obliged to redeliver the Goods and deduct the return charges from the sum paid for the Order.

5. Costs of Return. In case of return of Goods of improper quality, the redelivery by courier indicated by the Seller will be at the Seller’s expense. In all other cases the redelivery will be on the Customer's expense.

6. Return Form. Customer may exercise the right of withdrawal set forth in paragraph 1 above by filling in the specific online return form,

• by filling paper return form, or

• by an unequivocal written communication to the address indicated in the return form included in the package of the delivered Goods (each one hereinafter the “Return Form”).

The Seller will confirm that the Return Form has been properly received by sending an email message to the address notified by the Customer.

7. Dispatch Process. In the event of withdrawal, Customer shall dispatch the Goods back to the Seller or its Service Provider to the address expressly referred to in the Return Form within 7 days after the Seller’s confirmation by one of the following ways:

8. by the courier indicated by the Seller in the Return Form;

9. by the courier chosen by the Customer at the Customer’s expense only.

10. redelivery approved by the Seller at the Customer’s expense only.

11. Requirements for Returned Goods. The Goods must be given back along with the original packaging (including the packaging materials and the documents, if any, accessories, labels, identification tags, seals, etc.) and it is to be carefully stored and used only for the time strictly necessary to verify its nature, specifications and size, and must show no signs of wear or dirt, as indicated below:

• The right of withdrawal may be exercised only with respect to the entire purchased Goods, partial withdrawals (accessories, complements, etc.) are not permitted;

• The transit of the Goods, until the Customer receives confirmation that the product has been properly returned and delivered to the Seller, shall be at the Customer's exclusive responsibility for the cases indicated under the paragraph 6borc. Therefore, if the Goods have been damaged during transit, the Seller, shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; the Goods will be made available to Customer and the withdrawal notice will be cancelled;

• The Seller, accepts no responsibility for Goods damaged, stolen or lost while in transit, or, in any case, in relation to their shipping, whenever the shipping back to the Seller, is processed according to one of the modalities indicated under the paragraph 6borc.

9. Verification. Once the Goods are received, the Seller will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned Goods is reduced due to Customer’s failure to comply with the conditions mentioned above. By the same mail, the Seller shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the Goods sent back to him/her in the same conditions in which they were returned to the Seller.

10. Refund. The Seller shall refund to the Customer the verified amount after deduction within 10 days from the date until the returned Goods are properly received and verified by the Seller.

11. Loss the right of withdrawal. In the event that the right of withdrawal is forfeited (for example when the Goods sent through a courier chosen by the Customer are returned damaged), the Seller shall send back to Customer the purchased Goods, charging the latter with the relevant shipping costs and, if already refunded, the price of the Goods.

12. LEGAL WARRANTY FOR LACK OF CONFORMITY. At the time of delivery, the Customer is required to check the Goods in order to ascertain that it conforms with the Goods ordered and that it does not show any defects. The Customer shall immediately inform the Seller of the existence of any such lack of conformity when the Customer detected the lack of conformity. Any action by the Customer for lack of conformity shall be brought within a period of 2 month from the day the Goods are delivered.