ONLINE STORE "THERASARIO.COM" PUBLIC OFFER
TERMS AND DEFINITIONS
Customer or you – a legally capable individual who places orders and purchases products from RRK GARMENTS TRADING L.L.C presented on the website therasario.com for personal, domestic and other needs that are not related to business activity.
Seller – a legal person RRK GARMENTS TRADING L.L.C, organized according to the laws of the United Arab Emirates, which maintains therasario.com website.
Site – the website operated by the Seller, located at the Internet address therasario.com.
Goods – an object (item of clothes, accessorize or another material asset) offered for sale on the Site.
Order - a duly arranged and placed order of the Customer (all of the required fields in the «Shopping cart», «Process order» sections are filled in) addressed to the Seller for purchasing and delivery of the Goods to the address specified by the Customer.
- GENERAL PROVISIONS
1.1. The https://therasario.com/ Website is operated by RRK GARMENTS TRADING L.L.C. United Arab Emirates is our Country of Domicile. RRK GARMENTS TRADING L.L.C controls this Site from the U.A.E. RRK GARMENTS
TRADING L.L.C makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws
or regulations, including, but not limited to any U.A.E export laws and regulations.
1.2. When ordering the Goods through the Site, and also processing the Order by WhatsApp Business Account +1 (838) 200-9043 or by email firstname.lastname@example.org, the Customer unconditionally agrees to the Terms of Sale of the goods (hereinafter the Terms) set out below.
1.3. The Seller is entitled to make changes to these Terms and Conditions without prior notice. Changes to the Terms come into effect after they are published on the Site and apply to any Order made after publication.
1.4. Making an order on the Site, as well as ordering by WhatsApp Business Account or phone, means acquaintance of the Customer with the Terms, their understanding, mandatory consent and acceptance.
1.5. All text information and graphic images of goods placed on the Site are the property of the Seller or his/her counterparties. Viewing the information or printing the pages of the Site are allowed for personal use only.
1.6. Seller will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
1.7. By visiting the Site, you represent, warrant and covenant that
(a) you are at least 18 years old; (b) that all materials of any kind submitted by you to the Seller through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The
Customer using the Site who are Minor /under the age of 18 shall not register as a Customer of the Site and shall not transact on or use the Site.
1.8. If you use Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Seller shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this provision.
- PRODUCT INFORMATION
2.1. Information about the Goods is posted on the Site and provided by the Seller.
2.2. All the goods distributed are entered into civil circulation in an appropriate way and do not violate any rights of third parties.
2.3. For specification of the information concerning properties and characteristics of the Goods it is possible to address the following contacts: email@example.com.
2.4. The Seller is entitled to unilaterally limit the number of items in one order, the amount of one order, the form of possible payment for an order, and the number of orders that are sent simultaneously to the same address of one Customer.
- REGISTRATION ON THE SITE
3.1. In order to process Orders, the Customer must register - on the Site and place an order independently or with the help of a customer service specialist in ways available to customers of the countries concerned.
3.2. When registering (ordering), the Customer must provide reliable information regarding their name and surname. The Seller shall not be liable for a failure to perform the Order (delay in the performance) and (or) transfer of funds for the return of the Goods to a wrong person due to a report or specification by the Customer of inaccurate or unreliable personal information.
3.3. The Customer undertakes not to disclose to third parties the login and password specified during registration. In case the Customer has suspicions regarding the security of their login and password or the possibility of their unauthorized use by third parties, the Customer shall immediately notify the Seller about this by e-mail firstname.lastname@example.org.
3.4. The Seller reserves the right to unilaterally delete the Customer's account on the Site or restrict the Customer's access to the Site if there is a suspicion of using the Customer's account for mass mailings (spam).
4.1. The Customer's order is placed independently by the Customer on the Site or with the help of a customer service specialist.
4.2. When making an order independently or with the help of customer service specialists, the Customer agrees to transfer to the Seller and processing by the Seller of his personal data (as provided in Section 11 of the offer) and information on the Order or Orders, and agrees to comply with the Terms of Sale of goods by filling in the graph in the relevant columns when placing an Order on the Site.
4.3 When ordering from the CIS countries, the price of order does not include taxes and customs duties. The Customer additionally pays for them upon receipt of the order.
- ACCEPTANCE OF THE ORDER
5.1. After processing the Order, the Customer receives information about the parameters of the Order indicating the price of goods, delivery and other services (in those cases when the services are paid) to the e-mail address indicated by the Customer.
5.2. The Order is considered to be accepted for performance after the Customer receives an electronic message to the e-mail address indicated in the registration form, with confirmation of the fact of acceptance of the Order and/or after the message of the creation of the Order indicating its number appears on the page of the Site.
5.3. The Seller reserves the right to cancel the Customer's Application at the stage of confirmation of the Application, and within 24 (twenty four) hours after the acceptance of the Order.
5.4. The Seller reserves the right to agree with the Customer the Order data by phone. If it is impossible to contact the Customer within 2 (two) days, the Order made by the customer is canceled, and if the Customer has made a prepayment, the money is returned by the Seller at the bank details from which the payment was made.
5.5. After processing the Order, the buyer is provided with information about the delivery date of the Order to the Customer. The specified date depends on the availability of the ordered Goods in the Seller's warehouse and the time required to process and deliver the Order.
5.6. The Seller reserves the right to cancel the Order within 24 hours after its acceptance and return the funds to the Customer if the Order was paid (partially paid), as the Seller informs the Customer by sending an e-mail to the address indicated during registration. The funds are returned by the Seller to the bank details from which the payment was made.
5.7. The Seller maintains statistics of the orders purchased by the Customer. In order to avoid fraud, the Seller is entitled to unilaterally limit the number of items in one order, the amount of one order, the number of orders sent to the same address of one Customer at a time, and determine the order of possible payment for an Order.
- TERMS OF PAYMENT
6.1 Terms of payment are listed at Payment methods
6.2. The Seller has the right unilaterally to change the price for the Goods without warning. However, the Seller does not have the right to change the price of the ordered Goods in the Customer's Order after the Order was accepted by the Seller in accordance with paragraph 5.2. of the Terms.
6.3. Payment for the Goods is made in the following ways: On the site: By bank card: Visa or MasterCard debit and credit cards in AED & USD or by PayPal’s money transfer services.
Delivery is possible only on condition of 100% prepayment.
Seller accepts payment by Visa or Mastercard debit and credit cards in AED & USD for its products and services. Multi-currency priced transaction mean that the displayed price and currency selected by you, will be the same price and currency charged to the card and printed on the transaction receipt.
The Customer/cardholder must retain a copy of transaction records and all merchant’s policies and rules.
6.4. When paying for an order with a bank card, if requested by the Seller the Customer shall provide a copy of two pages of the passport of the owner of the bank card - a spread with a photograph, as well as the copy of the bank card from both sides (with the last four digits displayed) in accordance with the Rules of International Payment Systems in order to verify the identity of the holder and its competence to use the card.
6.5. The Seller reserves the right without any explanation to cancel the Order paid by the bank card, in particular in case the Customer fails to provide documents on the terms of clause 6.5. (by fax or by e-mail in the form of scanned copies), including the doubt in their authenticity, within 14 days from the date of the Order. The Order price is returned to the card of the holder.
6.6. When paying for an order by PayPal’s money transfer services, the Customer shall provide documents as may be necessary in accordance with the PayPal Acceptable Use Policy or other appropriate documents.
- FULFILLMENT OF THE ORDER AND DELIVERY
7.1. Terms of delivery, sample services and countries for delivery are listed on the page
The Customer undertakes to accept the Order within the agreed delivery time.
The delivered Goods may be handed to the following persons (hereinafter referred to as «recipients»):
- the Customer
- the person specified in the order as the recipient
- any person who presented the confirmation of the Order and expressing readiness to pay the cost of the order (if the order was not prepaid).
In order to avoid fraud, the person delivering the order can request the passport of the recipient of the Goods.
Transfer of the Order to the Customer outside the self-service zone is performed by the representative of the courier service in the premises only.
When transferring the Order, the Customer is obliged to inspect the integrity of the individual package and the presence of external damages in the presence of a representative of the courier service or representative of the Pick-up Point. Having convinced of the safety of the package and in the absence of any signs of external damage on it, open the individual package and check the availability of the Goods in it. Having convinced of the availability of the ordered Goods and the absence of traces of mechanical and other damages on it, verify the article and the size of the received Goods against the article and the size specified in the accompanying document, verify the componentry and colour of the Goods. The Customer, having ascertained that he/she has been delivered exactly the Goods he/she ordered, shall sign in the accompanying document. The fact of affixing the signature on the accompanying documents shows that the Customer has accepted the Goods, claims to the appearance, componentry and cost of the Goods are absent.
The Customer's signature excludes further claims against the Seller, except for the claims related to the presence of manufacturing defects in the ordered Goods.
In case the fitting service is available for the Order, the Customer, when transfering the Order, shall, in the presence of the representative of the courier service or representative of the Pick-up Point, inspect the integrity of the individual package and the presence of external damage on it. Having convinced of the availability of the ordered Goods and the absence of traces of mechanical and other damages on it, verify the article and the size of the received Goods against the article and the size specified in the accompanying document, verify the componentry and colour of the Goods. Having ascertained that he/she has been delivered exactly the Goods he/she ordered,
the Customer can proceed to the fitting of the Goods.
Fitting outside the self-service zone can be performed only in premises, within the courier's sight, alternately regarding to each separate item of the Order. Transfer of the order for fitting out of the courier's sight is possible only after the deposit of 100% of the cost of the Order alongside the delivery.
When the order was delivered and the client did not contact us within 14 days from the date of delivery, the order is considered received and cannot be returned. The only exception is the case if a marriage or defect was found.
7.2. Please be noted, that Goods may dispatched by the below mentioned Service Providers of RRK GARMENTS TRADING L.L.C from:
- Istanbul (Turkey), Service Provider RELAX TEKSTİL.SAN.VE.TİC.LTD.ŞTİ, address MEHMET NEZİH ÖZMEN MAHALLESİ KIZILAĞAÇ SOKAK NO:3/A MERTER GÜNGÖREN İSTANBUL
- Yerevan (Armenia), Service Provider Limited Liability Company «D.M.D.W.», RA, Yerevan, Adjapnyak, st. Hasratyan, bld. 10, apt 40, code 0034
- RETURN POLICY
7.1. Rasario offers complimentary Return&Exchange shipping on all orders for items eligible for return in accordance with this Return Policy. Subject to certain conditions and exceptions explained below in this Return Policy, and unless otherwise expressly indicated on a Product’s detail page at the time of purchase, we are pleased to accept timely returns of certain new and unused Products, as follows:
Full Price: Products purchased at full price are eligible for Return&Exchange for a full refund within 14 days from the date that the Product was delivered to you, but no later than 30 days after dispatch from the applicable Service Provider office to the destination.
Promotions: Products that are purchased with a Promotion/sale are eligible for Return&Exchange for a full refund within 7 days from the date that the Product was delivered to you.
Final Sale: Products purchased on final sale (as further described below) are not eligible for return or a refund.
Orders made to individual measurements are non-refundable and non-exchangeable.
Please, keep in mind the compulsory taxes on the customs.
In case when your order has been delivered and you deny to pay the taxes according to the legislation of your country, we are obliged to withhold the return charges from the amount paid to the RRK GARMENTS TRADING L.L.C.
Your products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including Rasario and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provided.
If there is a dispute about the fact of the use of the goods and the preservation of its presentation, an independent examination of the goods will be carried out.
The Customer has no right to refuse from the goods of proper quality, having individually defined characteristics, if the specified goods can be used only by the Customer who acquires it.
If the delivery is chargeable, its cost is not refundable.
In accordance with the Agreement on the implementation in 2015 - 2016 of a pilot project for the introduction of marking of goods with control (identification) marks for the commodity item "garments, clothing accessories and other articles made from natural fur," from 12/08/2016, fur products containing fifty and more percent of fur, are subjects to obligatory marking by control (identification) signs.
Due to the obligation of the Seller to keep records of the turnover of the specified type of goods, the Customer who intends to return the Goods of this category shall keep the control (identification) signs placed on the Goods within the period for the return of the Goods provided in the Offer.
When returning the Goods without control (identification) marks, the Seller has the right to refuse to return the Goods to the Customer.
8.2.1. For processing of return of the Goods of the proper quality (including the reason of its exchange), the Customer undertakes to pack the Goods carefully (with all the components and the full set of accessories specified in the technical documentation for the Goods) and attach the following documents:
List of documents
- Refund cost
- Ways to return
- A copy of the passport (the 2d and 3d pages) A commodity or/and cash receipt
Chargeable (the cost can be clarified at the DHL office of your country)
- Using the services of other courier services
EUROPE AND THE CIS COUNTRIES:
- Return request/Return for Invoice *
- Copy of passport (the 2d and 3d pages)
- Fee is at the rates of the relevant courier service
- Using the services of DHL
In case a customer's representative returns the goods and the bank (or other) details (for the refund of the money) of the customer are indicated in the return application, the power of attorney (a simple written form) from the customer and copies of the pages of the representative's passport should be attached to the application processed by the customer's representative.
In case a customer's representative returns the goods and the bank (or other) details (for the refund of the money) of the customer's representative are indicated in the return application, the refund of the funds will be made according to the details of the customer's representative, only if the notarial power of attorney from the customer and copies of pages of the representative's passport are attached to the application processed by the customer's representative. Without the power of attorney, the goods are not accepted for return from the customer's representative.
b) Goods of good quality, which are not subjects to return or exchange for a similar product of other size, shape, dimensions, style, colour or componentry:
- Sewing and knitwear products (underclothes and hosiery products);
- Products from precious metals, with precious stones, from precious metals with inserts of semiprecious and synthetic stones, faceted with precious stones;
- Non-recurrent publications (books, brochures, albums, cartographic and musical publications, leaflets, calendars, booklets, publications reproduced on technical information carriers)
- Personal hygiene items (toothbrushes, hairbrushes, hair clips, hair curlers, wigs, hairpieces and other similar products)
- Perfumes and cosmetics.
- RETURN OF THE GOODS OF IMPROPER QUALITY
9.1. The goods of improper quality are goods that have flaws and can not ensure the performance of their functional qualities. The difference in design or design elements from those stated in the description on the Site does not apply to the malfunction or non-functionality of the product.
9.2. In order to return the Goods of improper quality, the Customer shall contact the customer service specialist via e-mail: email@example.com. The Customer undertakes to pack the Goods carefully (with all the components and the full set of accessories specified in the technical documentation for the Goods), attach the documents specified in 8.2(a).
10.1. In case the delivered Order is of improper quality due to a manufacturing defect or damage during transportation, the Customer is entitled to return it or exchange for a similar Goods of proper quality, provided it is available in the warehouse.
10.2. In case of return of goods of improper quality, the cost of delivery and return shipping shall also be refunded in case of payment by the Customer. In this case, the Customer is obliged to provide the original receipt, or other document fixing the cost of delivery, or return shipping of the goods of improper quality. The term for incoming funds to the Client's account depends on the terms established by the internal regulations of the relevant banks.
10.3. If there is a dispute about the reasons for the occurrence of deficiencies or the fact of the use of the goods and the preservation of its presentation, an independent examination of the goods will be carried out.
10.4. If the Goods are refused and returned using courier and postal services, the refund to the Customer, regardless of the cash or non-cash payment of the Goods, is performed by transferring the relevant sum in the way specified in the return application:
1) To the Customer's personal account in the online store for further payment of other Goods, or Services (for Customers of all countries);
2) To the card from which the order was paid (for Customers of all countries);
3) To the bank account, according to the details specified in the return application;
4) To the Customer's PayPal account related to the e-mail address, specified by the Customer in the return application.
10.5. Cash is returned only to the person specified in the return application, or to a person duly authorized to receive money.
10.6. Claims for the refund of the amount of money paid for goods of proper quality are subject to be satisfied within 10 days from the date of receipt of the returned Goods by the Seller.
Claims for the refund of the amount of money paid for goods of improper quality are subject to be satisfied within 10 days from the date of completion of the quality examination of the received returned Goods, provided that the examination findings confirm the existence of manufacturing defects.
- CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA OF THE CUSTOMER.
11.1. When registering on the Site or transmitting data to a customer service specialist by phone, the Customer provides RRK GARMENTS TRADING L.L.C with the following data: Name, Surname, e-mail address, gender, date of birth, telephone number and address for the delivery of the Goods. When returning the Goods the Customer provides passport data and bank card details for the Seller to transfer the amount of money. The Seller has the right to use this information to fulfill his/her obligations to the Customer. The Seller acknowledges the importance of confidentiality of the personal information provided by the Customer.
By submitting his/her personal data to the Seller, the Customer agrees to its processing by the Seller, including the fulfilment of the obligations to the Customer within the Offer, promoting by the Seller of goods and services sold by the Seller and Service Providers and/or the Seller's partners within collaborative marketing campaigns, by sending advertising and informational mailings, conducting electronic and SMS polls, holding contests and other promotions among customers, analyzing the results of marketing actions, customer support, statistical research, organising of goods delivery, control of customer satisfaction with the quality of services rended by the Seller.
The persons visiting the site, as well as the Customers agree that for the implementation of obligations to the Customer, as well as in order to conduct marketing actions, research, create analytical reports and perform other marketing activities
the Seller may entrust the processing of personal data (including but not limited to - name, surname, date of birth, e-mail address, data on social networks accounts, information about purchase histories, information on interests, bank data) to third parties on the basis of an agreement concluded with such persons, subject to the requirements of the United Arab Emirates legislation on protection of personal data privacy and personal data security at their processing.
Personal data processing means any action performed with the use of automation or without the use of such means with personal data, including collecting, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transmission (including transmission to third persons, not excluding transboundary transmission, if the need arose during the implementation of obligations), depersonalization, blocking, removal, destruction of personal data.
The Seller has the right to process personal data, including by sending advertising correspondence to the specified postal address, making phone calls, sending sms messages, sending messages via Internet messengers, and sending advertising e-mails to the e-mail address specified by the Customer.
The Customer can refuse to receive mailings, to receive advertising and other information without explaining the reasons by one of the methods:
1. The Customer can choose the parameters of the distribution or refuse it in the account settings (link «My profile», section «Personal data») on the Site;
2. The Customer shall contact the Seller's Customer Service by sending an e-mail to firstname.lastname@example.org or by contacting the customer service specialists at +1 838-200-9045
11.2. The Seller undertakes not to disclose the information received from the Customer. The provision of information by the Seller to agents and third parties acting on the basis of a contract with the Seller for the performance of obligations to the Customer is not considered a violation.
The seller receives information about the ip-address of the visitor of the Site «rasarioatelier.com. This information is not used to identify the visitor.
11.4. The Seller has the right to record telephone conversations with the Customer. At the same time, the Seller undertakes: to prevent attempts to unauthorized access to information received during telephone conversations and/or transfer it to third parties not directly related to the performance of Orders.
11.5. The Seller takes the necessary organizational and technical measures to protect the Customer's personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions of third parties. Detailed terms for the protection of personal data, rights and obligations of the Customer and the Seller are detailed in the Policy on the processing and protection of personal data.
12.1. On the Site there is an opportunity to process an Order for Goods from future collection, that is not yet available in the Seller's warehouse (hereinafter - Pre-order).
12.2. Pre-ordering of the Goods is possible when paying 100% of the cost of the ordered Goods via the bank card or PayPal’s money transfer services within 2 (two) days from the date of processing. Upon receipt of funds, the Goods are reserved for the Customer who has processed the Order and are delivered to him/her after the goods arrive at the warehouse of the Seller within the period stated in clause 7 of the Offer from the date of confirmation of the Order by the Customer.
12.3. When making a Pre-order without prepaying the goods via the bank card or PayPal’s money transfer services, the goods are not reserved for the Customer and the application is canceled.
12.4. A Pre-order can contain no more than one item. For the Pre-order of several goods, the Customer shall create a separate Pre-order for each of them.
12.5. Pre-order can not contain the Goods sold on the site in accordance with the general rules. To purchase goods available in the warehouse of the Seller, the Customer shall make a separate Order.
12.6. The period of goods receipt to the warehouse of the Seller from the moment of making the Pre-order is no more than 120 calendar days.
12.7. The Customer has the right to refuse the pre-ordered Goods at any time prior to its transfer to the Customer. For this purpose, the Customer shall inform about the intention to cancel the Pre-Order by sending an e-mail to the address email@example.com or by phone or WhatsApp Business Account to the customer service: +1 838-200-9045 from 9:00 to 18:00 (GMT+3).
12.8. In case the Seller cannot perform the stated obligations under the Pre-order, the Seller shall notify the Customer of this by calling to the phone number specified in the Pre-order. After notification of the Customer - Pre-order is considered to be canceled.
12.9. Upon cancellation of the Pre-Order by the Customer or the Seller, the Seller refunds the money paid for the Pre-order within 10 (ten) calendar days from the date of cancellation of the Pre-order via the details of the bank card or PayPal account by which the Pre-order was paid, unless other details have been provided by the Customer.
12.10. The cost of the paid Pre-order Goods does not change, regardless of changes in prices on the Site, currency rates and other circumstances.
- OTHER TERMS.
13.1. The Laws of the United Arab Emirates shall govern the use of the Site and the User Agreement, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
13.2. The Seller reserves the right to amend the Offer unilaterally, with the Customer undertaking to regularly monitor the changes in the Offer posted on the Site.
13.3. On all questions, you can contact the customer service department firstname.lastname@example.org.
OUR LEGAL ADDRESS:RRK GARMENTS TRADING LLC
Bank: Emirates Islamic Bank
Bank’s address: the Unated Arab Emirates, Dubai, 3107 EI SHK ZAYED RD AL WASL
Acc. (AED): 3708448922501
IBAN Number: AE120340003708448922501
Acc. (USD): 3708448922502
IBAN Number: AE820340003708448922502